Frequently Asked Questions
The Answers You Need
My pet has a special diet. Can their needs be accommodated?
Yes! We require all pet parents to supply their dog's food when they stay with us. We know that a sudden change in your pet's diet can have a big impact on their gut health. Bringing their food with them to their stay is an easy solution with keeping your pets' tummies happy. Ask us about your pets nutrition! We have nutrition experts in staff that can help you make the best food choices for your pets.
What do you supply for overnight boarding?
Our current COVID safety protocols only allow your dog, a collar/harness and a leash to limit any potential exposure and spread of COVID-19 virus.
The ONLY exceptions are items that are necessary to your pet's heath and wellbeing. Examples are raised feeders, slow feeders, and orthopedic beds.
How can I check on my pet during their stay?
You can call, text or email us! We do our best to provide regular photo/video updates to pet parents directly and via social media. With our online services request app, we are also able to update you and your pet's profile with their daily activities and any important notes.
What are the requirements for my dog to stay at Buddy Sweets?
All dogs must be at least 4 months old or older, be up to date on Rabies, Canine Distemper, Canine Adenovirus, Types 1 and 2, Parainfluenza, Parvovirus and Bordetella. Every pet must have proof of flea and tick preventative treatment (topical, collar, or chew). If fleas or ticks are found on your pet, our staff will immediately bath and treat your pet at the expense of the pet parent.
Special accommodations can be made with puppies 10 weeks or older with at least 2 sets of the required puppy vaccines and waiver form.
We ask all of our first time guest to complete one day of daycare services which will allow our staff to understand your pet's needs.
For dogs 10 years for large dogs and 12 years for small dogs or older, we require note from a licensed Veterinarian certifying your senior dog is healthy enough for daycare and boarding.
What payment methods do you accept?
We accept debit and credit cards, Venmo, Apple Pay, AfterPay, and cash (preferred) as forms of payment.
You can pay for your services through the client portal before check-in and during the service. However, payment is due at check-out. Remember that the estimate shown on the client portal is based on the basic factors you've provided. There may be a difference between the estimate and the final invoice at checkout. Should you have any questions about our services and their cost and fees, please do not hesitate to ask a team member.
I am not happy with the services you provided me. How do I get a refund?
We are terribly sorry you feel the services we provided were inadequate. At Buddy Sweets, we pride ourselves on providing the highest quality of service possible to the unique needs of every pet that comes through our doors. Because we provided a service to you and your pets, you agreed to pay for the services we provided to you. This means, unfortunately, we cannot offer you a refund. We will consider refunds on a case-by-case basis based on the reasoning behind the request. We appreciate your business.
I'll be arriving late after the designated check-out times. Will I be able to pick up my dog after 7 PM?
We aim to be as flexible and accommodating as possible for our clients and the dogs in our care. Here is our Late Check-Out Policy and Fees:
Per policy, late check-out is "Check-out after the designated time posted." For clarification's sake, the late check-out fees will apply to check-outs after 7 PM Sunday-Saturday. The Fees will be applied at the time of check-out according to the following:
Late check-out between 7:05 PM and 7:30 PM: Additional $20 fee
Late check-out between 7:31 PM and 8:30 PM: Additional $43 fee
Late check-out between 8:30 PM and 9:00 PM: Additional $75 fee
Late Check-out between 9:01 PM and 9:30 PM: Additional $100 fee
Late Check-out between 9:31 PM and 10:00 PM: Additional $175 fee
Late check-out after 10:01 PM: Additional $250 fee
Are the dogs kept outside?
Our #1 priority is the health and safety of the dogs in our care. The dogs are housed in a monitored air-conditioned building between 74-78 degrees Farenhieght. The Imperial Valley Summers are unforgiving, so we also limit time spent outside during summer. Our indoor play area is also air-conditioned